Method and apparatus for vending a combination of products

ABSTRACT

A method and apparatus for delivering a plurality of products from a vending machine is disclosed. The method generally allows an offer for a package to be output, in which the package defines a plurality of products, including a selected product. An apparatus is also disclosed to carry out the method steps of the present invention.

CROSS-REFERENCE TO RELATED APPLICATIONS

The present application is a continuation of U.S. patent applicationSer. No. 10/095,372, entitled “METHOD AND APPARATUS FOR VENDING ACOMBINATION OF PRDUCTS”, filed Mar. 11, 2002, and issues Jun. 19, 2007;which is a continuation-in-part of U.S. patent application Ser. No.09/012,163, entitled “METHOD AND APPARATUS FOR AUTOMATICALLY VENDING ACOMBINATION OF PRODUCTS”, filed Jan. 22, 1998, and issued on May 28,2002 as U.S. Pat. No. 6,397,193; which is a continuation-in-part ofboth:

(i) U.S. patent application Ser. No. 08/947,798 entitled “METHOD ANDAPPARATUS FOR DYNAMICALLY MANAGING VENDING MACHINE INVENTORY PRICES”filed Oct. 9, 1997, and

(ii) U.S. patent application Ser. No. 08/920,116 entitled “METHOD ANDSYSTEM FOR PROCESSING SUPPLEMENTARY PRODUCT SALES AT A POINT-OF-SALETERMINAL” filed Aug. 26, 1997, and issued on Sep. 12, 2000 as U.S. Pat.No. 6,119,099.

The entirety of each of the above applications is incorporated byreference herein as part of the present disclosure.

The present application is also related to:

-   -   (i) U.S. patent application Ser. No. ______ (Attorney Docket No.        02-007-C1) filed concurrently herewith in the name of Walker et        al. and entitled, “METHOD AND APPARATUS FOR VENDING A        COMBINATION OF PRDUCTS”, and    -   (ii) U.S. patent application Ser. No. ______ (Attorney Docket        No. 02-007-C2) filed concurrently herewith in the name of Walker        et al. and entitled, “METHOD AND APPARATUS FOR VENDING A        COMBINATION OF PRDUCTS”.

BACKGROUND OF THE INVENTION

The present invention relates generally to vending machines.

Although the basic advantages of vending machines are significant, priorart vending machines have several disadvantages when compared totraditional merchandising.

For example, vending machines do not actively sell to customers as asalesperson would. Thus, vending machines do not strongly inducecustomers to purchase anything in particular. Vending machines may noteffectively sell low demand items or items of inferior quality. Inaddition, vending machines may not effectively sell a product for anappropriate price. Although conventional vending machines allow anoperator to adjust the prices of products, such operators often haveimperfect information regarding appropriate prices.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a block diagram depicting components of a vending machineaccording to an embodiment of the present invention.

FIG. 2 is a block diagram depicting components of a processing module ofthe vending machine of FIG. 1.

FIG. 3 depicts an exemplary authorization table stored in a memory ofthe vending machine of FIG. 1.

FIG. 4 depicts an exemplary inventory table stored in the memory of thevending machine of FIG. 1.

FIG. 5 depicts an exemplary package offer table stored in the memory ofthe vending machine of FIG. 1.

FIG. 6 depicts an exemplary automatic package rules table stored in thememory of the vending machine of FIG. 1.

FIG. 7 is a block diagram illustrating the basic processing functions ofan embodiment of the present invention.

FIG. 8 is a flow chart illustrating the computer-implemented processsteps enabling an operator to define a package.

FIGS. 9A and 9B are flow charts illustrating the computer-implementedprocesses steps for automatically defining package offers according topredetermined rules.

FIGS. 9C and 9D are flow charts illustrating the computer-implementedprocesses steps for automatically maintaining package offers accordingto predetermined rules.

FIG. 10 is a flow chart illustrating the computer implemented processsteps for enabling a customer to define a package.

FIG. 11 is a flow chart illustrating the computer-implemented processsteps used to distribute the components of a pre-defined package.

FIG. 12 is a flow chart illustrating the computer-implemented processsteps used to distribute the components of an upsell package.

FIG. 13 is a flow chart illustrating the computer-implemented processsteps used to distribute the components of a customer-defined package.

DETAILED DESCRIPTION OF THE INVENTION

Applicants have recognized that a vending machine

Various embodiments of the present invention are advantageous. Forexample, certain embodiments deal favorably with perishable inventory.Certain embodiments promote the sale of low demand products. Certainembodiments promote the sale of products having quality which areinferior and/or which are perceived to be inferior.

For the purposes of this disclosure, the following terms will have thecorresponding definitions unless otherwise indicated: Complementary Aproduct that may be advantageously paired with a Product: second product(which is not necessarily a different product). For example, acomplementary product may be paired with a second product by price orproduct type. Component: A product that is part of a package. ComponentThe price of a unit of a product sold as part of a Price: package.Individual The price of a unit of a product sold separately. Price:Package: A combination of a plurality of component products. PackagePrice: The price for a package. Product: A classification ofmerchandise, such as a particular brand of soda, a particular flavor ofsoda, a particular size of soda. Unit: A single item of a product, suchas a can of product.

An embodiment of the method and apparatus of the present invention willnow be discussed with reference to FIGS. 1-2. FIGS. 1 and 2 illustratethe components of one exemplary vending machine 100 including thefeatures of an embodiment of the present invention. Although specificexemplary vending machine 100 is referred to throughout the detaileddescription, various embodiments of the present invention are directedto any automatic sales machine (e.g., ATMs) that allows payment to beexchanged for goods. Payment can be presented through a variety of mediaincluding, but not limited to, coins, bills and other currencies,magnetic stripe cards and smart cards (whether pre-paid or linked to anaccount), and identification codes. FIG. 1 is a schematic block diagramof vending machine 100; and FIG. 2 is a schematic block diagram ofprocessing module 144 of vending machine 100.

As shown, vending machine 100 includes an input device 110 for receivinginput from a customer indicating a product selection. Input device 110may also be used for receiving input from an operator during stocking ormaintenance of vending machine 100. Input device 110 preferably includesa set of alpha-numeric keys for providing input to vending machine 100.Alternatively, input device 110 could include a selector dial, a set ofbuttons associated with a respective set of item dispensers, or anyother conventional input device commonly employed by a vending machinedesigner. Further, vending machine 100 may include more than one inputdevice 110. For example, vending machine 100 may include an exteriorinput device 110 for receiving customer input and an interior inputdevice (not shown) for receiving operator input. In the illustratedembodiment, input device 110 provides the dual functionality ofreceiving input data from both operators and customers.

Vending machine 100 also includes several mechanisms for receivingpayment and dispensing change, including coin acceptor 112, billvalidator 114, magnetic stripe reader 116 and change dispenser 118.Magnetic stripe reader 116 is a conventional reader for reading data onthe magnetic stripe of a credit or debit card, and it may cooperate withconventional point-of-sale credit card processing equipment (not shown)to validate card-based purchases through a conventional transactionauthorization network. Coin acceptor 112, bill validator 114 and changedispenser 118 communicate with currency storage apparatus 120 and may beconventional devices such as Mars models AE-2400, MC5000, TRC200 orCoinCo model 9300-L. Coin acceptor 112 and bill validator 114 receiveand validate currency that is stored by currency storage apparatus 120.Change dispenser 118 activates the return of coinage to the customer.

Referring now to FIG. 2, with continuing reference to FIG. 1, componentsof vending machine 100, including input device 110, coin acceptor 112,bill validator 114, magnetic stripe reader 116, change dispenser 118,and currency storage apparatus 120, communicate with, and are controlledby, processing module 144. Processing module 144 includes networkcommunication port 142 for communicating with a central server (notshown).

In addition to the elements previously mentioned, processing module 144includes a central processing unit 126 (“CPU”) connected to networkcommunication port 142. CPU 126 communicates with random access memory(RAM) 128, read only memory (ROM) 130 and clock 132. CPU 126 alsocommunicates with at least one item dispenser 122, at least one display124, and storage device 134.

For example, one or more of CPU 126, input devices(s) 110, RAM 128, ROM130, output device(s) and storage device 134 may be included, wholly orpartially, in a separate device, such as the e-Port™ by USA TechnologiesInc., that is in communication with a vending machine (e.g., a vendingmachine manufactured by Crane Co. or Stentorfield Ltd, an ATM, akiosk.). The separate device may also be in communication with a networksuch as the Internet.

The e-Port™ is a credit and smart card-accepting unit that controlsaccess to office and MDB vending equipment, and serves as a point ofpurchase credit card transaction device. The e-Port™ includes an LCDthat allows for the display of color graphics, a touch sensitive inputdevice (touch screen) that allows users to input data to the device. Thedisplay may be used to prompt users interactively with, e.g.,advertising messages (which may be derived dynamically via a network),an ordering sequence or other instructions, and information about theirtransaction status. Such information and content can be drawn by thee-Port™ through the Internet or submitted directly to the e-Port™. Userresponse information may be retrieved from the e-Port™ through theInternet or directly, and thereby collected by, e.g., a server incommunication with the e-Port™ via a network.

The separate device may alternatively be a programmed computer runningappropriate software for performing the necessary functions describedherein.

The separate device may be operable to receive input from purchasers,receive payment from purchasers, exchange information with a remotelylocated server and/or display messages to purchasers. The separatedevice may be operable to instruct the vending machine that appropriatepayment has been received (e.g., via a credit card read by the separatedevice) and/or that a particular product should be dispensed by thevending machine.

Vending machine 100 includes multiple item dispensers 122 and multiplecorresponding displays 124. In the embodiment of the present inventiondescribed herein, each item dispenser 122 and display 124 pair will bedescribed as corresponding to a unique product offered for sale byvending machine 100. One of ordinary skill in the art will recognizethat an embodiment of the present invention may be implemented in avending machine in which multiple item dispenser 122 and display 124pairs may correspond to a single product.

As shown in FIG. 1, each item dispenser 122 has a corresponding display124 that displays information pertaining to the product dispensed byitem dispenser 122. Typically, display 124 will display the individualprice of the corresponding product. Although vending machine 100, asillustrated, includes a plurality of item dispensers 122 and a pluralityof displays 124, this is only one possible embodiment of the many typesof vending machines. Selecting an appropriate conventional itemdispensing mechanism, a single item dispenser 122 could be used todispense items of a plurality of products. Likewise, a single display124 could be used to communicate prices and other information regardingthe plurality of products.

The vending machine 100 may be in communication with a remote computer,such as a server, that provides the vending machine 100 with, e.g., allor some of the data described herein. In certain embodiments, the servermay comprise certain elements or portions of certain elements such asstorage device 134 and display 124.

In such an embodiment, the remote computer could be accessible, directlyor indirectly, by a second computer communicating over the Internet orother network. Accordingly, a customer or other operator of the secondcomputer could communicate with the remote computer via a Web browser.The second computer could, e.g., receive from the remote computermessages described herein as being output by the vending machine,transmit to the remote computer input described herein as being providedto the vending machine.

Similarly, various data described herein as received through inputdevice 110 may be received through a Web browser communicating with aremote server, which in turn communicates with the vending machine

As shown in FIG. 2, storage device 134 stores a database ofauthorization, inventory and package data, including an authorizationtable 300, an inventory table 400, a package offer table 500 and anautomatic package rules table 600. Tables 300-600 comprise at least aportion of the data stored by storage device 134 and are described morefully with reference to FIGS. 3-6, respectively. Storage device 134further includes instructions for implementing various process steps.Specifically, storage device 134 includes instructions enabling at leastone package definition process 800 and instructions enabling at leastone package delivery process 1100. Storage device 134 is preferably amagnetic disk drive, but could be a CD-ROM drive, optical disk drive,RAM drive or any other conventional storage device as would be deemedappropriate by one of ordinary skill in the art.

FIG. 3 illustrates the contents of an exemplary authorization table 300in tabular format. Each record of authorization table 300 includes anoperator identifier 302 and an authorization code 304 that defines avalid operator identifier/authorization code pair. Authorization table300 is utilized to enable only authorized operators to access the pricemanagement data stored in storage device 134.

Referring now to FIG. 4, there is illustrated an exemplary inventorytable 400. Each record of inventory table 400 represents inventory dataassociated with a product dispensed by vending machine 100. The contentsof product identifier field 410 uniquely identifies a record of table400. Dispenser identifier field 412 stores data identifying acorresponding item dispenser 122, and uniquely identifies a record oftable 400 in the present embodiment.

Inventory table 400 also includes available inventory field 414 forstoring a quantity of available items associated with product identifier410. Available inventory field 414 is updated by an operator uponstocking vending machine 100 to reflect the number of items stocked.Vending machine 100 includes processing instructions for updatingavailable inventory field 414 upon each sale of a product, including asale of a product as a component of a package, to maintain an accurateindication of the quantity of every product and to determine thevalidity of every package offer.

Inventory table 400 further includes at least two price fields:individual price field 416 and component price field 418. Individualprice field 416 stores data defining the price of an item of a productdispensed by the associated item dispenser 122. This price is preferablydisplayed to a consumer using an associated display 124. Component pricefield 418 stores data representing the price a unit of the associatedproduct when sold as a component of a package. This price is preferablynot displayed to a consumer directly, but may be used to calculate apackage price which is displayed or otherwise output to a consumer. Thispermits the operator of vending machine 100 to alter the price of aproduct as a component of a package without affecting the price, andthereby the demand, of the product sold separately.

As shown, inventory table 400 also includes item category field 420 forstoring a broad classification of the product dispensed by theassociated item dispenser 122. The contents of this field may be used toidentify complementary products that may be suggested to a consumeraccording to a method of an embodiment of the present invention.

Referring now to FIG. 5, an exemplary package offer table 500 isdepicted. Each record of package offer table 500 represents acombination of component products offered at a single price. Asillustrated in the discussion of FIGS. 8 and 9 below, the records ofpackage offer table 500 may be generated by the operator of vendingmachine 100 or may be automatically generated based on processinginstructions stored in storage device 134 of vending machine 100.

Package offer table 500 includes a package identifier field 510 forstoring data which uniquely identifies a record of package offer table500. Package price field 512 stores the combined prices for allcomponent products. Package component identifier fields 514, 516 and 518store product identifiers of the components of a package. While threecomponent identifier fields are illustrated in FIG. 5, more or fewercomponent identifiers may be associated with a package.

Package offer table 500 further includes purchase status field 520 forstoring data representing a status of the package. Examples of validstatus data include “active” “inactive.” More specific status data may,of course, be employed based on the specific implementation. Thecontents of purchase status field 520 illustrated by record 534 of table500 indicates that the associated package is unavailable. A number ofconditions may render a package unavailable. For example, a package maybe unavailable due to a sold out or expired component product.

Package offer table 500 also includes definition identifier field 522for storing an identifier indicating how the package offer table recordwas defined. According to table 500, package offer records may bedefined based on operator input or an automatic package rule, describedmore fully with reference to FIG. 6.

Referring now to FIG. 6, there is depicted an exemplary automaticpackage rules table 600. Table 600 may be used in one embodiment of thepresent invention to automatically assemble a package of componentproducts to offer to a consumer. Every record of table 600 is assigned aunique rule identifier stored in rule identifier field 610. Table 600also includes a rule price field 612 representing the price of thepackage to be automatically assembled. Table 600 further includes acomplementary product categories field 614 representing a list ofcomplementary categories included in the package.

Package offer type field 616 stored data representing a description ofthe offer type. As shown, record 606 is an upsell offer and record 608is a periodic offer. Thus, vending machine 100 may be programmed tolimit the availability of the packages corresponding to these rules.Offers corresponding to automatic package rule 606 may only be presentedas an upsell as described with reference to FIG. 12, and offerscorresponding to automatic package rule 608 may be updated periodicallyas described with reference to FIGS. 9A-9D.

Having thus described architecture and components, the operation of anapparatus will now be described in greater detail with reference toFIGS. 7-13, and continuing reference to FIGS. 1-6. It is to beunderstood that the software instructions necessary to provide thefunctionality described herein are preferably stored in storage device134 of vending machine 100, but may be stored in ROM 130.

As disclosed in U.S. patent application Ser. No. 08/947,798, theentirety of which is incorporated herein by reference, the sales orsales per time of a particular vending machine may be readily determinedfrom, e.g., stored data indicated which units were dispensed. Such salesinformation may be used to calculate demand for various products and inparticular how demand changes with time and with other factors.

Referring now to FIG. 7, general functionality is illustrated in blockdiagram format. Block 710 represents the process of defining a packagecomprising component products. The definition of a package may beaccomplished in a number of ways, including receiving specific productdata received from a vending machine operator, referring to automaticpackage rules stored in storage device 134, receiving specific productdata from a customer, or a combination of these ways. The process stepsenabling package definition according to these alternative embodimentsare described with reference to FIGS. 8-10.

Block 712 represents communication of a package offer to a customer.Although accomplishing this function may be as simple as placing anadvertisement near vending machine 100, this function may be performedby outputting a message (e.g., via display 124 of vending machine 100 orother output device). The communication of the package offer may also beperformed by, e.g., a computer operating a web browser or other softwareto communicate with another computer.

Block 714 represents receiving a package request from a customerindicating a desire to purchase multiple component products for a singleprice. This function may include receiving a package identifier from thecustomer, but it may alternatively include receiving a response to asuggestive sales message provided by vending machine 100. A suggestivesell is an offer to sell a product. Such offers are typically made bythe vending machine, but may be made by other devices with or withoutthe direction of the vending machine.

Block 716 represents delivery of the component products comprising thepackage to the customer. The process steps for accomplishing delivery ofa package according to several alternative embodiments are describedwith reference to FIGS. 11-13. It should be noted that delivery ofdifferent component products may be made at different vending machines.

Referring now to FIG. 8, the process steps executed by CPU 126 to permitan operator to define a package will be described. At step 810, CPU 126performs a routine to verify the authorization of the operator usingauthorization table 300. The routine represented by step 810 may beperformed in any number of ways that are well known to one of ordinaryskill. At step 812, CPU 126 receives via input device 110 anoperator-generated request to define a package. CPU 126 further receivespackage definition data via input device 110, as indicated by step 814.The package definition data includes a package identifier, a packageprice and at least one corresponding component product identifier. Atstep 816, the received package definition data is then stored in arecord of package offer table 500. At step 818, CPU 126 sets statusfield 520 of the relevant record of package offer table 500 to “ACTIVE.”

Once the relevant package data has been defined and stored, CPU 126prompts the operator to enter other package data, as indicated at step820. If the operator indicates a desire to continue defining packages,decision step 822 directs CPU 126 to continue processing at step 814.Otherwise, CPU 126 processes step 824 and communicates the definedpackage offers to customers via display 124, thereby completing theoperator-defined package data registration process.

In addition to instructions for an operator-defined package dataregistration process, instructions for an automatic package definitionprocess may be included. Such a process directs CPU 126 to automaticallypopulate records of package offer table 500 based on pre-definedcriteria. CPU 126 examines every record in automatic package rules table600, identifies combinations of records in inventory table 400 that meetthe rules criteria and creates a record in package offer table 500 forevery acceptable combination.

Referring now to FIG. 9A-9D, exemplary process steps are illustrated forautomatically defining and maintaining package offers according to rulesdata stored in automatic package rules table 600. FIGS. 9A and 9Brepresent an automatic package definition process that is preferablyexecuted periodically. This process automatically defines packageoffers, and may be performed once upon restocking, at otherpredetermined times or events, periodically or intermittently, such asafter a sale or any time inventory data such as component price oravailable inventory has been updated. Although conventional vendingmachines maintain static inventory data during periods of zero sales,vending machines employing dynamic revenue management algorithms mayexperience changing inventory data resulting from, for example, expiringproducts or changing demand.

At step 910, a pointer is set to the beginning of automatic packagerules table 600. The first record of the table is retrieved at step 912.At step 913, CPU 124 defines all possible combinations of componentproducts based on the retrieved automatic package rules. Steps 914-924are performed for every combination of component products defined atstep 913.

Inventory data for all component products identified by the retrievedautomatic package rule record are retrieved at step 914. If theavailable inventory of any component of a potential package is equal tozero, the package is unavailable, and decision step 916 directs processflow to step 926. Otherwise the package price is calculated at step 918.

At step 920, CPU 126 is directed to determine whether the calculatedpackage price satisfies the relevant rule. If the package price does notsatisfy the relevant rule, process flow is directed to step 926.Otherwise CPU 126 determines whether a duplicate package offer existsfor the relevant rule. If a duplicate package offer exists, decisionstep 922 directs CPU 126 to process step 924, and the package offer datais defined and stored. At step 926, CPU 126 determines whether the endof the automatic package rules table is reached. If the end of table 600has not been reached, the process continues with step 912.

Referring now to FIGS. 9C and 9D, there is illustrated an automaticperiodic package update process. This process automatically updatespackage offers based on changing inventory data. Changes to inventorydata which may trigger the execution of the illustrated process includea change in component price and a change in available inventory.

At step 950, CPU 126 receives a signal representing a change ininventory data for an identified product. CPU 126 retrieves theinventory record for the identified product at step 952. At decisionstep 954, CPU 126 determines whether the available inventory for theidentified product is equal to zero, and directs process flow to step956 or 960 for a zero and non-zero determination, respectively. At step956, CPU 126 searches package offer table 500 and identifies all recordscorresponding to the inventory record retrieved at step 952. The statusfield of every package offer records identified at step 952 is updatedto “INACTIVE” at step 958.

If process flow is directed to step 960, the available inventory fieldof the inventory record retrieved at step 952 is greater than zero. Step960 directs CPU 126 to search package offer table 500 to identify allrecords corresponding to the retrieved inventory record. For everyidentified package, the package price is calculated at step 962. Field522 of every package record is examined to determine whether the packagewas automatically defined. If a package was not automatically defined,decision step 964 directs process flow to step 974, and CPU 126 updatesthe package price.

For an automatically defined package offer, CPU 126 retrieves thecorresponding automatic package rule data at step 966. At step 968, CPU126 determines whether the package offer is within the parameters of thecorresponding automatic package rule. If the package definition meetsthe parameters of the automatic rule, decision block 970 directs CPU 126to update the package price. Otherwise, the status field of the packageoffer record is set to “INACTIVE,” as shown by step 972, wherebycommunication of the package offer via display 124 is terminated.

In addition to operator defined package offers and package offersautomatically defined based on stored rules, package offers may bedefined by a customer of vending machine 100. Referring now to FIG. 10,the process steps of an exemplary customer package definition processare illustrated. At step 1010, CPU 126 receives a customer request viainput device 110 to define a package. Alternatively, the customerrequest may be received from a customer's computer (e.g., through a Webbrowser communicating with a remote server, which in turn communicateswith the vending machine). CPU 126 receives from the customer thecomponent product identifiers via input device 110 at step 1012. At step1014, CPU 126 receives a signal indicating the completion of the packagedefinition.

At step 1016, CPU 126 retrieves from inventory table 400 the inventoryrecord corresponding to each of the received component productidentifiers. Step 1018 then directs CPU 126 to determine whether anycomponent product has an available inventory equal to zero. If there issufficient inventory of each component product, process flow passesthrough decision step 1020 to step 1022. Otherwise, CPU 126 is directedto output a message via display 124 indicating that the requestedpackage is not available, as illustrated by step 1026.

If all component products of the defined package are available, CPUcalculates the package price at step 1022. The package price iscalculated by adding the component prices of each component product. Thepackage price is communicated to the customer via display 122 at step1024.

FIGS. 11-13 illustrate three alternative processes directed towarddistributing component products of a package. FIGS. 11-13 illustratedistribution of a predefined package, distribution of a suggestive saleand distribution of a customer defined package, respectively.

Referring now to FIG. 11, there is depicted a flow chart illustratingthe steps of an exemplary process for distributing a predefined package.At step 1110, CPU 126 receives a signal indicating that payment has beenreceived from a customer. Payment may be received via coin acceptor 112,bill validator 114, or magnetic stripe reader 115. Payment may also berendered remotely from the vending machine. For example, a customer mayrender payment online (e.g., via a computer and a web browsercommunicating with a remote server, which in turn communicates with thevending machine) using a credit card.

CPU 126 then receives a package identifier from the customer via inputdevice 110. The received package identifier is associated with one ofthe predefined packages stored in package offer table 600. As previouslyindicated, the predefined package offer data represented by the recordsof table 600 may be automatically defined based on control logic and/orrules stored in storage device 134 or defined by a vending machineoperator. One of ordinary skill will appreciate that the receivedpackage identifier may be validated in a number of well known ways.

At step 1114, CPU 126 uses the received package identifier as an indexto retrieve package offer data, specifically a record from package offertable 600. CPU 126 then retrieves a record from inventory table 400 foreach component product identified in the retrieved package offer record,as shown by step 1116. At step 1118, CPU 126 causes vending machine 100to dispense the identified component products. Of course, control logicfor performing the appropriate accounting and sales managementfunctions, such as verifying that sufficient payment has been received,determining change and adjusting inventory data, may be included in thedistribution process.

Referring now to FIG. 12, there is depicted a flow chart illustratingthe steps of an exemplary process for distributing “upsell” packagesthat are marketed based on a customer's initial product selection. Sucha process may be performed by a vending machine, by a server incommunication with a vending machine, or a combination thereof. However,for simplicity the process is described as being performed by CPU 126.Packages may be predefined or dynamically defined at the time of salebased on a first product selection and an amount of payment deposited.

At step 1210, CPU 126 receives a signal indicating that payment has beenreceived from a customer. At step 1212, CPU 126 receives a productidentifier via input device 110.

At step 1214, CPU 126 is directed to determine a package to offer thecustomer. The determination of the package includes identifying thecomponent products of the package and determining the package price. Thedetermined package offer may be considered an “upsell”—an offer to sellboth the product corresponding to the received product identifier and asecond complementary product at a package price. This can beadvantageous where, e.g., the customer was unlikely to have purchasedthe second product.

The step of determining a package to offer the customer may beaccomplished in various ways. For example, step 1214 may be performedaccording to control logic that directs CPU 126 to select a package fromamong the predefined packages represented by the records of packageoffer table 500. Alternatively, step 1214 may be performed according tocontrol logic that directs CPU 126 to define a package at the time ofsale based on the rules represented by the stored records of automaticpackage rules table 600. Such control logic would direct CPU 126 to usethe inventory data corresponding to the received first productidentifier, the amount of payment received, the rules data of table 600and the inventory data of table 400 to derive one or more acceptablesecond products to offer to a customer.

The control logic of step 1214 may limit the type of package that isoffered to the customer. For example, in the broadest embodiment, thepackage determined at step 1214 may be any package that includes theidentified product. In such an alternate embodiment, the customer may berequired to deposit more money or may receive change after purchasingthe package.

In one embodiment, the package determined at step 1214 may be an upsellpackage offer for a rounded price, such as $1.00, thereby designed notonly to eliminate the need for receiving additional payment but also toeliminate the need for dispensing change. Such an upsell packageincludes the product identified by the received product identifier andat least one complementary product at a package price equal to theamount deposited at step 1210. CPU 126 may be directed to base thedetermination of the package on the payment received from the customerat step 1210 or on a rounded amount equal to the change due according tothe product identified at step 1212.

In yet another alternative embodiment, step 1214 may include controllogic for providing a customer with a “mystery package.” Suchalternative control logic would instruct CPU 126 to determine a set ofsecond product identifiers representing products that are complementaryto the first product, and offer the customer the option to purchase asecond product without providing an exact description of the secondproduct. If the customer accepts the offer, the customer discovers theselection of the second product after the first and second products aredispensed at step 1222. This alternative control logic could be employedby a vending machine operator to increase sales of low-demand orexpiring products.

At step 1216, CPU 126 outputs a message extending the offer via display124, and CPU 126 receives input from the customer via input device 110at step 1218. The received input indicates whether the customer acceptsor declines the offer. If the customer declines the offer, decision step1220 directs CPU 126 to dispense the first product and process thetransaction, as shown by steps 1224 and 1226. If the customer acceptsthe offer, CPU 126 dispenses the component products and processes thetransaction as shown by steps 1222 and 1226.

Referring now to FIG. 13, there is depicted a flow chart illustratingthe steps of an exemplary process for distributing the components of acustomer-assembled package. Such a process may be performed by a vendingmachine, by a server in communication with a vending machine, or acombination thereof. However, for simplicity the process is described asbeing performed by CPU 126. In one embodiment, the customer definedpackage distribution process includes customer package definitionprocess 1000.

At step 1310, CPU 126 receives a signal via input device 110representing a request to purchase the defined package. If the requestis received other than via the vending machine, the customer may beprovided with a code (e.g., a unique randomly generated seven digitnumber) to identify the customer during redemption. CPU 126 processesthe sale of the package at step 1312, including requiring additionalpayment and calculating and dispensing change to the customer. At step1314, CPU 126 causes the component products to be dispensed, possiblyafter the customer identifies himself to the vending machine by, e.g.,entering his code via a numeric keypad of the vending machine.

In addition to the stand-alone embodiments previously described, avariety of network embodiments may be employed. In one such embodiment,vending machine 100 may be connected to a vending server (not shown) andmay preferably transmit digitally encoded data and other informationbetween the server and/or other vending machines. The communicationlinks between vending machine 100 and vending server preferably comprisea cable, fiber or wireless link on which electronic signals canpropagate. For example, vending machine 100 may be connected via anInternet connection using a public switched telephone network (PSTN),such as those provided by a local or regional telephone operatingcompany. Alternatively, each node may be connected by dedicated datalines, cellular, Personal Communication Systems (“PCS”), microwave orsatellite networks.

In this configuration, the previously described functionality providedby processing module 144 (i.e. package definition) can be remotelyperformed by the vending server. Of course, conventional cryptographictechniques may be employed to ensure the authenticity of remote datareceived by the vending server or any connected vending machine. Thevending server can also facilitate delivery of component products fromamong several networked vending machines allowing a customer to requesta package from vending machine 100 and receive products from severalnetworked vending machines.

As described above, various embodiments of the invention a separatedevice may be in communication with a vending machine, wherein theseparate device is operable to instruct the vending machine thatappropriate payment has been received and/or that a particular productshould be dispensed by the vending machine.

In instructing the vending machine to dispense a package comprising aplurality of products, the separate device may receive input fromcustomers regarding packages and/or output offers to customers regardingpackages. Accordingly, in one embodiment the separate device maygenerally be programmed to perform some or all of the following steps:

Display an offer to a customer for a package having a package price(e.g., via a touch screen).

Receive from the customer a response to the offer (e.g., via a touchscreen).

Display to the customer an instruction to select from the vendingmachine each of the products included in the package in a particularorder.

As the customer selects each product, instruct the vending machine thatpayment for that products has been received. Particularly in anembodiment where the vending machine is not advanced, this may requireinstructing the vending machine that the full retail price for theproduct has been received (even though it typically is not if thepackage price is less than the sum of the product prices).

1. A method, comprising: defining a package of two or more products soldvia a vending machine, wherein the defining comprises: receiving arequest from a customer of the vending machine to define the package;receiving, from the customer, package data defining the package, whereinthe package data at least comprises a first component product identifierof a first one of the two or more products and a second componentproduct identifier of a second one of the two or more products;retrieving inventory data for each of the first and second ones of thetwo or more products; determining, based on the inventory data, whetherthe package is available; and calculating, if it is determined that thepackage is available, a package price for the package; and outputting,to the customer, an indication of the package price.
 2. The method ofclaim 1, further comprising: receiving, from the customer, a request topurchase the package; receiving an indication of a payment of thepackage price by the customer; and dispensing the package of the two ormore products.
 3. The method of claim 2, wherein the dispensingcomprises: dispensing a first one of the two or more products from thevending machine; and dispensing a second one of the two or more productsfrom another vending machine.
 4. The method of claim 1, wherein thedefining is conducted by the vending machine.
 5. The method of claim 1,wherein the outputting is conducted by the vending machine.
 6. Themethod of claim 1, wherein the defining is conducted remote from thevending machine, further comprising: outputting, to the customer, a codethat identifies the customer.
 7. The method of claim 6, wherein the codefurther identifies the package.
 8. The method of claim 6, furthercomprising: receiving, by the vending machine and from the customer, anindication of the code; and dispensing, based on the receiving of thecode, the package of the two or more products.
 9. The method of claim 1,wherein the defining is conducted remote from the vending machine,further comprising: outputting, to the customer, a code that identifiesthe package.
 10. The method of claim 9, wherein the code furtheridentifies the customer.
 11. The method of claim 9, further comprising:receiving, by the vending machine and from the customer, an indicationof the code; and dispensing, based on the receiving of the code, thepackage of the two or more products.
 12. A method, comprising: defininga package of two or more products sold via a vending machine, whereinthe defining comprises: receiving a request from a customer of thevending machine to define the package; receiving, from the customer,package data defining the package, wherein the package data at leastcomprises a first component product identifier of a first one of the twoor more products and a second component product identifier of a secondone of the two or more products; retrieving inventory data for each ofthe first and second ones of the two or more products; and determining,based on the inventory data, whether the package is available; andoutputting, to the customer and in the case that the package isdetermined to be unavailable, an indication that the package defined bythe customer is not available.
 13. An apparatus, comprising: aprocessor; and a storage device in communication with the processor andstoring instructions adapted to be executed by the processor to: definea package of two or more products sold via a vending machine, wherein adefining of the package comprises: receiving a request from a customerof the vending machine to define the package; receiving, from thecustomer, package data defining the package, wherein the package data atleast comprises a first component product identifier of a first one ofthe two or more products and a second component product identifier of asecond one of the two or more products; retrieving inventory data foreach of the first and second ones of the two or more products;determining, based on the inventory data, whether the package isavailable; and calculating, if it is determined that the package isavailable, a package price for the package; and output, to the customer,an indication of the package price.
 14. A medium storing instructionsadapted to be executed by a processor to: define a package of two ormore products sold via a vending machine, wherein a defining of thepackage comprises: receiving a request from a customer of the vendingmachine to define the package; receiving, from the customer, packagedata defining the package, wherein the package data at least comprises afirst component product identifier of a first one of the two or moreproducts and a second component product identifier of a second one ofthe two or more products; retrieving inventory data for each of thefirst and second ones of the two or more products; determining, based onthe inventory data, whether the package is available; and calculating,if it is determined that the package is available, a package price forthe package; and output, to the customer, an indication of the packageprice.
 15. An apparatus, comprising: a processor; and a storage devicein communication with the processor and storing instructions adapted tobe executed by the processor to: define a package of two or moreproducts sold via a vending machine, wherein a defining of the packagecomprises: receiving a request from a customer of the vending machine todefine the package; receiving, from the customer, package data definingthe package, wherein the package data at least comprises a firstcomponent product identifier of a first one of the two or more productsand a second component product identifier of a second one of the two ormore products; retrieving inventory data for each of the first andsecond ones of the two or more products; and determining, based on theinventory data, whether the package is available; and output, to thecustomer and in the case that the package is determined to beunavailable, an indication that the package defined by the customer isnot available.
 16. A medium storing instructions adapted to be executedby a processor to: define a package of two or more products sold via avending machine, wherein a defining of the package comprises: receivinga request from a customer of the vending machine to define the package;receiving, from the customer, package data defining the package, whereinthe package data at least comprises a first component product identifierof a first one of the two or more products and a second componentproduct identifier of a second one of the two or more products;retrieving inventory data for each of the first and second ones of thetwo or more products; and determining, based on the inventory data,whether the package is available; and output, to the customer and in thecase that the package is determined to be unavailable, an indicationthat the package defined by the customer is not available.